"Warmth is the conduit of influence: It facilitates trust and the communication and absorption of ideas.
Even a few small nonverbal signals—a nod, a smile, an open gesture—can show people that you’re pleased to be in their company and attentive to their concerns. Prioritizing warmth helps you connect immediately with those around you, demonstrating that you hear them, understand them, and can be trusted by them."
I invite you to take some time again to read the whole HBR article and reflect.
What could be one thing for you to work on in order to build trust in your organization?
Acknowledgements:
Amy Cuddy, Joshua Neffinger and Matt Kohut (https://hbr.org/2013/07/connect-then-lead)
Fabulously put into a sketchnote by Tanmay Vora